At The Aros, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking.
1. Information We Collect
We may collect and process the following data about you:
1.1 Personal Information: Information you provide by filling out forms on our website, such as your name, email address, phone number, and payment details.
1.2 Booking Information: Details of your accommodation bookings, including check-in and check-out dates, preferences, and special requests.
1.3 Technical Information: Information collected automatically about your visit, such as your IP address, browser type, operating system, and browsing behaviour.
1.4 Communication Data: Records of correspondence with us, including inquiries and complaints.
2. How We Use Your Information
We use the information we collect in the following ways:
2.1 To process and confirm your bookings.
2.2 To communicate with you about your booking or inquiries.
2.3 To personalise and improve your experience on our website.
2.4 To comply with legal obligations and ensure security and fraud prevention.
2.5 To send promotional offers and updates, where you have consented to receive such communications.
3. How We Share Your Information
We do not sell or rent your personal data to third parties. However, we may share your information in the following situations:
3.1 Service Providers: With third-party vendors who assist us in processing payments, managing bookings, or providing customer support.
3.2 Legal Obligations: If required by law, or to protect our legal rights, we may disclose your information to relevant authorities.
3.3 Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred to the new entity.
4. Data Security
We take reasonable precautions to protect your information from unauthorised access, use, or disclosure. However, no online data transmission or storage system can be guaranteed to be completely secure.
5. Your Rights
You have the following rights regarding your personal data:
5.1 Access: Request access to the information we hold about you.
5.2 Correction: Request corrections to inaccurate or incomplete data.
5.3 Erasure: Request that we delete your data, subject to legal or contractual obligations.
5.4 Objection: Object to the processing of your data for direct marketing purposes.
5.5 Portability: Request a copy of your data in a machine-readable format.
6. Cookies
Our website uses cookies to improve functionality and enhance your experience. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
info@thearos.co.uk
10. GDPR Compliance
The Aros complies with the General Data Protection Regulation (GDPR) applicable to users located in the European Economic Area (EEA). Under GDPR, you have additional rights, including:
10.1 Right to Withdraw Consent: You have the right to withdraw your consent for data processing at any time. Please note that this will not affect the lawfulness of processing based on consent before its withdrawal.
10.2 Right to Restrict Processing: You can request that we limit the processing of your personal data in certain circumstances.
10.3 Right to Lodge a Complaint: If you believe your rights under GDPR have been violated, you have the right to file a complaint with a supervisory authority in your country.
10.4 Data Retention: We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required by law.
